First and foremost, our electricians San Diego are trained to find ways to over-deliver with every customer. For starters, we aren’t looking to set ourselves up for failure here and provide you misguided expectations. Things will happen on the job and we don’t want to set “out of this world” expectations with customers. We find that this method is actually much more helpful because customers really just want to hear what the honest expectations are when working on their project or getting their electrical systems fixed. But, that being said, at Massella Electric, we want our team members to look for many different ways to go above and beyond what might be expected. So for instance, if there’s a place that we’re working in the home and it’s a little messy and dusty, our electricians are incentivised to actually try and clean up the place and dust off the place as they work. It’s the little details like that go a long way with our clients and help build repeat business for us.
On Time & On Budget
And man, this area right here is one of the greatest reasons why anybody works with us and why we have over sixty five star reviews about our work. If we just stay on time with our appointments and have strict schedules and make sure that we show up when we say we’re going to show up, and then on top of that don’t give customers lofty expectations of what the price may or may not be, this is going to go a tremendous long way. I can’t tell you how many times customers have cancer considered going with us or have called us because some electrician decided to not show up for their service call and decided to keep adding additional charges that were “unexpected expenses.”
And really, this is one of the most important areas of concern. When you find that only one-third of all Americans trust each other and 70% of young people think that someone would take advantage of you if they had the chance, there’s a ton of skepticism out there particularly with electricians San Diego. So what we look to do here at Massella Electric is we really have to put in the work to ensure that there is a lot of trust built up. From the professionalism of how we sound over the phone, to the specific scheduling and making sure that we communicate adequately our timelines, to the in-person interactions, where we are able to build rapport, and finally, to execute the job and get it done as quickly as possible, each area can build tremendous value and buy-in with our clients. All of this helps to build trust as people see us to be a reliable resource, they’ll be willing to spend more dollars and trust in us as advisors, not just electricians.
Much, Much More!
So these details about our business excite you and you’re finally ready to get some great electricians San Diego that can give you the works and really show you the ropes on what it takes for your home or your business to have good electrical systems, then it is about time for you to start working with us at Massella Electric. Would love to have you and I know it would be a joy for Aaron and the entire team to work with you today.